Job Details

Job Description

We are seeking dedicated individuals to join our team as National Core Indicators (NCI) Surveyors. In this role, you will conduct in-person and/or virtual surveys with individuals with developmental or intellectual disabilities who receive services, their families, or guardians. Your primary responsibility will be to gather data on the quality of services provided by the state of Louisiana. Survey topics include employment, rights, service planning, community inclusion, choice, and health and safety. If you are passionate about working with people, have experience in the field of intellectual and developmental disabilities and enjoy helping people make an impact on the quality of their services, we encourage you to apply!

NOTE: Positions are specifically needed in the following areas of Louisiana: New Orleans, Baton Rouge, Houma, Lafayette, Lake Charles, Alexandria, Shreveport, and Tangipahoa.

Key Responsibilities:

• Conducting Surveys: Administer surveys to individuals (sometimes with support from someone who knows them best) receiving services either in-person or virtually.
• Data Collection and Entry: Ensure accurate and timely documentation of all survey data in the designated online data entry system.
• Communication and Engagement: Contact providers, individuals, families and legal guardians to explain the purpose and importance of the NCI survey and answer their questions in a clear and professional manner.
• Maintaining Confidentiality: Protect the privacy and confidentiality of all survey participants.
• Professionalism: Conduct interviews with respect and sensitivity, maintaining a professional demeanor throughout the process.
• Understanding Survey Techniques: Demonstrate proficiency in surveying techniques, including using a conversational tone and rephrasing questions as needed.
• Following Protocols: Adhere to all established protocols and procedures for survey administration and data management.
• Training and Reliability: Complete 4 required training courses at the time of onboarding (3 are online and self-paced, 1 is live virtual training), maintain inter-rater reliability, and participate in annual refresher training as needed. Training time is compensated.

• Hours: 10-20 total hours per week. Daytime availability between 9am-3pm is preferred at least 1-2 days per week.
• Surveys: Complete a minimum of 10 surveys per month
• Travel: Travel is required for all in-person surveys, typically ranging from 10-40 miles each way. Travel is included in the compensation for the survey completed.

• Communication Skills: Strong communication and interpersonal skills, with the ability to interact respectfully and effectively with individuals with disabilities. Ability to build rapport and establish a positive connection with survey participants.
• Reliability: Dependable transportation for all in-person surveys.
• Computer Literacy: Proficiency in using computers and navigating online data systems with specific experience in Outlook and Microsoft Excel Spreadsheets. Note: Surveyors are provided with necessary equipment to ensure surveys are conducted efficiently and confidentially.
• Attention to Detail: Meticulous attention to detail for accurate data collection.
• Flexibility: Ability to work a flexible schedule, including some evenings and weekends, as needed.
• Professionalism: Ability to interact with team members, supervisors, individuals, families and providers in a respectful and sensitive manner.
• Experience: Experience with survey administration and data input is preferred.
• Bi-lingual: Preferred but not required.

• Bachelor's Degree + at least 1 year of experience working with individuals who have developmental / intellectual disabilities

• Associates Degree + at least 2 years of experience working with individuals who have developmental / intellectual disabilities.