Job Details

Essential Duties and Responsibilities:

Responds to and resolve routine inquiries, complaints and concerns through inbound phone calls, emails and electronic requests.

• Prepares and confirms orders in EMR system to match what fulfillment warehouse has distributed to patient
• Tracks outbound shipments to patients via UPS/FedEx/USPS to confirm they are delivered timely
• Ensures orders are confirmed accurately and timely
• Works with various departments to ensure patients achieve great customer service experience
• Consistently demonstrates courtesy to all clients and co-workers on the job
• Treats all patients, families, referral sources, doctors, vendors, and co-workers with dignity and respect
• Maintains strict confidentiality of the patient and client information
• Demonstrates competence and knowledge in all work-related activities
• Always acts professionally and efficiently, keeping personal phone calls and interactions at an absolute minimum
• Displays ability to listen attentively and an eagerness to learn new skills
• Other responsibilities and projects as assigned

Qualifications:

• High school diploma or Equivalent preferred
• General DME knowledge
• Competency in processing sleep therapy equipment orders
• General computer knowledge
• General knowledge of Microsoft Office and similar programs

Preferred Knowledge, Skills and Abilities:

• High level of skill working with computers and various software programs
• Must exhibit strong problem-solving skills
• Verbal and written communication skills
• Willingness to seek additional work when assigned task are completed
• Displays an eagerness to learn new skills
• Always acts professionally and efficiently, keeping personal phone calls and interactions at an absolute minimum
• Performs other duties as assigned by Management
• Exhibit strong organization skill for efficient production of accurate orders
• Ability to multi-task in a fast-paced environment

You will be expected to work during normal business hours, which are Monday through Friday, 8:00 a.m. to 5:00 p.m. Please note this job description is not designed to cover and/or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Essential duties and responsibilities may change at any time, with or without notice.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.