Job Details

Acadian Companies

JOB DESCRIPTION

Job Title
Dispatch Analyst I

Alternate Job Title(s)
CAD Infrastructure Analyst I

Division/Department
Information Systems

Status
Salary/Exempt

Supervisor Status
Entry-level individual contributor. No direct reports. Works under established runbooks and change/incident processes; may act as task lead on small changes after onboarding. Takes technical direction from senior technical team members.

Performance Appraisal Type
Support

Location
Lafayette, LA

Requirement(s)
Current/valid state-issued driver's license

Access to PHI
Yes

JOB SUMMARY: The Dispatch Analyst I is an entry-level, hands-on role focused on operating system, endpoint, and platform support for the organization's Computer-Aided Dispatch (CAD) environment. You will monitor and maintain Windows servers and dispatch workstations, apply patches under change control, perform limited and audited Active Directory tasks within a delegated scope, triage incidents, and document procedures. You will collaborate closely with the Senior Dispatch Systems Administrator, application owners, and the Infrastructure/Network/AD teams. This role does not manage compute, storage, or virtualization platforms; those are owned by other teams. As skills develop, this position serves as a feeder path to the Senior Dispatch Administrator role.

REPORTS TO: IT Director (with guidance from the Senior Dispatch Administrator)

EQUIPMENT: Basic hand tools, mobile workstation, and stationary workstation

DUTIES AND RESPONSIBILITIES: This job description is not intended, nor should it be construed, to be an all-inclusive list of responsibilities, duties, skills, or working conditions associated with the job. It is intended to be a general description of the essential duties and requirements common to positions of this type and may be subject to change. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

1. Monitor CAD servers and dispatch consoles, perform routine health checks, open and update tickets, and escalate issues according to runbooks.
2. Apply OS and application patches within approved maintenance windows; follow pre- and post-checks, and rollback steps; document all changes.
3. Perform very limited, delegated AD tasks for CAD (e.g., CAD OU computer lifecycle, CAD-scoped GPO linking, CAD group membership updates, CAD DNS record updates) using Just-In-Time access where required; no domain-wide administration.
4. Configure and support host-level networking (IP/DNS/Windows Firewall); assist with packet captures and provide evidence to the Network team.
5. Execute routine backup verification checks and basic file/system-state restore tests at the OS layer; escalate broader DR tasks to the Data/Infrastructure team.
6. Assist CAD application administrators with OS prerequisites, services, scheduled tasks, and log collection.
7. Maintain accurate documentation (SOPs, checklists, change notes, inventory, and diagrams) and keep knowledge base articles current.
8. Provide courteous, timely support to Communications Center staff; collect diagnostics; communicate status and next steps clearly.
9. Support the legacy CAD platform under supervision and assist with phased activities to transition to the new CAD environment.
10. Identify low-risk automation opportunities and draft simple PowerShell scripts for peer review.
11. On-call rotation and after-hours maintenance; occasional travel to data centers and Communications Centers.

QUALIFICATIONS:

1. Demonstrated interest in Windows systems administration and troubleshooting (labs, coursework, internships, or equivalent experience).
2. Basic understanding of Windows 11/Windows Server concepts,
3. Customer service mindset: clear written and verbal communication, accurate note-taking and documentation.
4. Ability to follow runbooks precisely, ask for help early, and learn quickly.
5. Willingness and ability to complete the listed training and certification plan on schedule.

PREFERRED QUALIFICATIONS:

1. Active Directory fundamentals in a delegated model, and core TCP/IP networking knowledge.
2. Exposure to PowerShell, Wireshark, ticketing systems, or any 24/7 operations environment.
3. Prior help desk, desktop support, or system administration experience.

INTERPERSONAL REQUIREMENTS:

1. Maintain social, ethical, and organizational norms.
2. Achieve accomplishment of all task details, no matter how small.
3. Maintain good personal motivation; develop a sense of ownership of job tasks and results.
4. Must have a sense of urgency for all work performed.
5. Ability to work under the pressure of meeting strict deadlines.
6. Excellent interpersonal and communication skills.

TRAINING REQUIREMENTS:

We value continuous development and reward employees for achieving these required training milestones. Initial salary increases are tied to these training milestones and approval from supervisors, managers, and directors, with a minimum four-month gap between each raise to ensure fairness and foster steady career growth. The selected candidate will be excluded from annual cost-of-living adjustments until they have successfully completed the following training milestones.

1. Complete (A) Knowledge Centered Support Foundation (KCSF) & (B) HDI's Desktop Advanced Support Technician (HDI-DAST) certifications.
2. Complete Bulletproof Problem Solving, and associated quizzes
3. Complete CompTIA A+ certification
4. Complete Windows 11 All-in-One For Dummies, 2nd Ed., and associated quizzes
5. Complete Windows Server 2022 & Powershell All-in-One For Dummies, and associated quizzes
6. Complete ITIL 4 Foundation certification
7. Upon successful completion of this training requirement, the job title will change to Dispatch Analyst II

Complete Networking All-in-One For Dummies, 9th Ed., and associated quizzes

Complete Mastering Windows Security and Hardening, 2nd Ed., and associated quizzes

Complete How Computers Really Work, and associated quizzes

Complete CompTIA Security+ certification

1. Upon successful completion of this training requirement, the job title will change to Dispatch Administrator

PHYSICAL DEMANDS:

Physical activities and the amount of time spent performing each while on this job:

AMOUNT OF TIME

None
Up to 1/3
1/3 to 2/3
Over 2/3

Stand
X

Walk
X

Sit
X

Talk or hear
X

Use hands to finger, handle or feel
X

Climb or balance
X

Stoop, kneel, crouch or crawl
X

Reach with hands and arms
X

Taste or smell
X

Weight lifting requirements and the amount of time spent lifting on this job:

AMOUNT OF TIME

None
Up to 1/3
1/3 to 2/3
Over 2/3

Up to 10 pounds
X

Up to 25 pounds
X

Up to 50 pounds
X

Up to 100 pounds
X

More than 100 pounds
X

Vision requirements:

X
Close Vision (clear vision at 20 inches or less)

X
Distance Vision (Clear vision at 20 feet or more.)

X
Color Vision (Able to identify and distinguish colors.)

X
Peripheral Vision (Able to observe areas that can be seen up and down or to the left and right while eyes are fixed on a given point).

X
Depth Perception (Able to judge distances and spatial relationships.)

X
Focusing (Able to adjust the eye to bring an object into sharp focus.)

WORK ENVIRONMENT:

Specific situations that lead to environmental conditions can include: hazardous materials, electrical emergencies, vehicular accidents, outdoor emergency settings, hurricanes, tornadoes, industrial accidents, conditions affecting driving, settings where heavy equipment such as extrication tools are in use, etc.

Exposure to environmental conditions and the amount of time exposed to each on this job:

AMOUNT OF TIME

None
Up to 1/3
1/3 to 2/3
Over 2/3

Wet, humid conditions (non-weather)
X

Work near moving mechanical parts
X

Work in high, precarious places
X

Fumes or air borne particles
X

Toxic or caustic chemicals
X

Outdoor weather conditions
X

Extreme cold (non-weather)
X

Extreme heat (non-weather)
X

Risk of electrical shock
X

Work with explosives
X

Risk of radiation
X

Vibration
X

Noise level associated with this job:

_X_ Moderate Noise (Ex: business office with typewriters and/or computer printers, light traffic).

___ Loud Noise (Ex: metal can manufacturing, large earth-moving equipment).

___ Very Loud Noise (Ex: jack hammer work, front row at rock concert).