Job Details

Customer Service

Communicates effectively with customers

Responds to customer issues and/or concerns

Perform routine quality/service rounds to units

Pays attention to detail that assures patients, visitors and employees have a quality experience in our facility

Demonstrates commitment to achieving superior customer satisfaction through quality of work, communication, problem solving, initiative, flexibility and adaptability and attitude

Greets customers in a friendly manner

Works well with others by recognizing the value of our diverse workforce and remains open to new view points, ideas and talents

Understands the importance of a positive attitude and recognizes that our customers have a sense of urgency

Inventory Control/Materials Management

Locates, pick and deliver stock items and/or equipment to appropriate area

Process item/equipment returns and update inventory database

Participate in routine physical inventory maintenance tasks

Always places stock and equipment in proper location

Performs stock rotation to eliminate expired items

Performs and/or assist in decontamination of equipment duties

Demonstrates a complete understanding of policies and procedures

Demonstrates a complete understanding of software procedures

Insures proper charges have been made regarding patient billable items and equipment

Assembles and inspects all rental equipment as "ready to use"

Delivers supplies to departments, receives signatures verifying delivery and issues receipt to ensure that accurate and reliable supply distribution records are maintained. This also includes making sure catalog numbers are correct and ensuring that products have not reached their expiration dates

Assist in annual inventory of hospital supplies

Receives and stores stock, ensures that adequate inventory levels are maintained and notes shortages in order to avoid waste and ensure the conversation of valuable hospital resources

Maintains adequate inventory levels in approved departments by preparing and submitting customized requisitions for supplies and equipment

Verifies that ordered supplies are received and disbursed in proper location, ensure that requisitions are properly filled and that the correct product is delivered to the department

Monitors supply and equipment levels on specially carts within nursing units, processes requisitions when needed and performs quality assurance checks on crash carts in an effort to ensure proper working conditions

Transports used equipment to the decontamination area for cleaning, retrieve clean equipment from the equipment room and transports equipment and supplies to and from nursing units in a timely and efficient manner

Monitors patient equipment and supply charges in order to ensure that patients are accurately billed

Observes and adheres to all departmental and hospital policies and procedures and follows all safety, quality assurance and infection control standards

Other Duties as Assigned

Completes assigned projects

Active involvement in performance improvement initiatives

Qualifications

2 years experience in service/trades with some experience in materials/supply

High School Diploma or equivalent