Job Details

About the Role
The Concierge supports Gap Inc.'s Los Angeles workplace, a dynamic environment where fashion, creativity, and storytelling intersect. This role plays a key part in shaping first impressions by delivering a welcoming, professional, and brand-aligned experience foremployees, guests, and partners.

The Concierge contributes to brand moments, live activations, and thoughtfully planned meetings and events, supporting behind-the-scenes logistics that help bring creative initiatives to life. While immersed in a fashion-forward corporate setting, this role maintains a strong foundation of professionalism, hospitality, and operational excellence.

Working in close partnership with the Office Manager, Security, and cross-functional teams, the Concierge supports daily office operations, helps uphold safety protocols, and ensures a consistent, high-quality workplace and visitor experience. Discretion, sound judgment, and attention to detail are essential, as the role may support senior leaders and other key visitors.What You'll Do

• Provide a professional, hospitality-focused welcome to employees, guests, vendors, and visitors, ensuring a positive and organized lobby experience.
• Support daily office operations in partnership with the Office Manager and Security team.
• Manage visitor, vendor, and employee check-in processes in accordance with established security and access protocols.
• Assign daily lockers, assist with badge access issues, and support secure building entry.
• Assist with meeting and event logistics, including room setup, catering coordination, and transportation arrangements.
• Support workplace needs such as meeting room reservations, deliveries, shipping and receiving, and general office coordination.
• Maintain awareness of daily schedules, meetings, and visits to anticipate support needs.
• Respond promptly and professionally to inquiries, resolving issues with a service-oriented approach.
• Monitor lobby and common areas to ensure they remain clean, organized, and welcoming.
• Maintain up-to-date knowledge of local dining, transportation, and amenities to support visitor needs.
• Collaborate effectively with internal teams and external partners to ensure seamless service delivery.
• Maintain confidentiality and handle sensitive information with discretion and professionalism.

• Minimum of 2 years of experience in a customer-facing role within hospitality, workplace services, luxury retail, or a comparable professional environment.
• Strong commitment to delivering a high-quality, guest-centered experience with professionalism and empathy.
• Clear, courteous, and effective verbal and written communication.
• Demonstrates a polished, professional demeanor aligned with company guidelines.
• Proven ability to handle sensitive situations and information responsibly.
• Comfortable managing multiple priorities in a fast-paced environment.
• Team-oriented, dependable, and able to build positive working relationships across levels and functions.
• Strong attention to detail with the ability to follow processes and complete tasks reliably.
• Comfortable using Microsoft 365 (Outlook, Teams), Zoom, and visitor management systems such as Envoy (or similar).
• Ability to stand for extended periods (up to 8 hours) and perform job-related physical tasks with or without reasonable accommodation.
• Willingness to work occasional overtime or weekends as business needs require.
• Openness to feedback, learning, and continuous improvement.