Job Details

Role Overview

The Vice President of Operations (VPO) is responsible for leading and scaling day-to-day operations across all care centers, ensuring high-quality service delivery, operational excellence, and sustainable growth. This role partners closely withclinical leadership to align operations with evidence-based care, compliance standards, and family-centered outcomes.

The VPO will oversee center performance, staffing, systems, and processes while building a culture of accountability, compassion, and continuous improvement.Key Responsibilities

Operational Leadership

• Lead operations across multiple care centers, ensuring consistent service delivery, quality standards, and operational efficiency.
• Translate organizational strategy into executable operational plans that support growth, access to care, and patient outcomes.
• Establish and monitor KPIs related to utilization, capacity, staffing, financial performance, and patient experience.

• Partner closely with Clinical Directors and executive leadership to support high-quality, ethical, and compliant care services.
• Ensure operational practices align with clinical best practices and regulatory requirements.
• Support clinician productivity while protecting quality of care and staff wellbeing.

• Oversee center leaders and operations managers; coach and develop high-performing teams.
• Support recruiting, onboarding, and retention strategies for clinical and administrative staff.
• Foster a mission-driven, family-first culture grounded in respect, inclusion, and accountability.

• Own operating budgets and cost controls; partner with finance to manage margins and center-level P&Ls.
• Drive capacity optimization, scheduling efficiency, and revenue cycle performance in partnership with billing and finance teams.
• Support new center openings, expansions, and integrations.

• Ensure compliance with state and federal regulations, payer requirements, HIPAA, and accreditation standards.
• Partner with legal, HR, and clinical leadership to manage risk, audits, and corrective action plans.

• Lead operational process improvement initiatives to enhance scheduling, intake, authorizations, and family experience.
• Evaluate and implement systems (EHR, scheduling, billing, HR tools) to support scale and efficiency.

• 10+ years of progressive operations leadership experience, ideally in healthcare, behavioral health, or multi-site service organizations.
• Experience leading multi-location operations with direct accountability for performance and outcomes.
• Strong understanding of healthcare operations, compliance, staffing models, and payer environments.
• Proven ability to build teams, manage change, and scale operations in a growth environment.
• Strong financial acumen with experience managing budgets and operational KPIs.

• Mission-driven and empathetic leader with a strong operational mindset
• Collaborative partner to clinical and executive teams
• Data-driven decision maker with a focus on outcomes and continuous improvement
• Clear communicator capable of leading through growth and change