Job Details

Customer focused/Purpose of the Role

The Southeast Region Administrative Team serves as a critical support function for employees, customers, and leadership. The role is designed to deliver consistent, high-quality administrative support, ensure smooth office operations, enhance employee experience, and strengthen customer relationships across the Southeast Region.

Administrators are expected to operate with professionalism, discretion, collaboration, and a strong customer-service mindset while supporting company' values and local, as well as regional, objectives.

Core Job Expectations

1. Employee Support & Experience

• Main point of contact for Lafayette, LA location
• Work closely with Senior Team Assistant for the MSY Area at our Gulfport, MS location

• Coordinate new hire onboarding when needed
• Coordinate computer equipment and IT service requests when needed
• Support fleet vehicle coordination and related processes
• Serve as a trusted point of contact for area employee inquiries and guidance

2. Front-Line Support for Lafayette location

• Support with a direct phone system environment
• Professionally assist callers in identifying the appropriate contact
• Route inquiries efficiently to ensure timely resolution and support

3. Mail, Shipping & Package Coordination

• Pick up and distribute mail and parts
• Manage correspondence distribution
• Coordinate UPS, FedEx, and courier services
• Ensure timely handling of sensitive and priority materials

4. Office & Employee Engagement Activities

• Organize and support local needs (e.g., Material, catering needs, snacks etc.)

5. Office Warehouse Operations & Facilities

• Warehouse logistics- and organization
• Shipping & Receiving tasks
• Research of packages received and notification to Project responsible personnel

• Vendor Contract Management as needed for local and other locations such as New Orleans
  • Coffee services
  • Pest control
  • Janitorial services
  • Shredding services
  • First-aid kit suppliers
• Lead renewals, remodels and projects for the office, adjacent/warehouse, etc.

6. Technology & Business Tools Proficiency

• Working knowledge of:
  • Microsoft Outlook
  • Microsoft Word
  • Microsoft Excel
  • Microsoft PowerPoint
  • Copilot
• Knowledge of SAP a plus
• Ability to learn and adapt to digital tools

7. Other

• Coordinate and collaborate with new regional and local initiatives
• Coordinate and collaborate with other local business needs

Required Skills & Competencies

Southeast Region Administrative Team members are expected to demonstrate the following core skills:

• Problem-solving and critical thinking - Ability to assess situations, identify solutions, and act decisively
• Analytical and logical reasoning - Interpret information accurately and support sound decision-making
• Conflict resolution and mediation - Navigate challenges professionally and promote positive outcomes
• Negotiation skills - Balance priorities while maintaining strong relationships
• Adaptability and ability to manage pressure - Remain effective in a fast-paced, evolving environment
• Detail-oriented - Ensure accuracy, consistency, and compliance in all work
• Time management - Prioritize tasks and meet deadlines across competing demands
• Client service mindset - Deliver responsive, professional support to internal and external customers
• Strong organizational skills - Maintain structure, documentation, and workflow efficiency
• Teamwork and collaboration - Work effectively across offices, functions, and regions without physical onsite supervision

Professional Expectations

All team members are expected to:

• Demonstrate professionalism, confidentiality, and accountability
• Collaborate across offices to support regional consistency and smooth operations
• Communicate clearly, respectfully, and proactively
• Embrace standardization while supporting local needs
• Represent company positively to employees, customers, and partners